Patient Complaints & Grievances

As our patient, we are available to offer support for any concerns you may have about your care.

To file a complaint about care and have the complaint reviewed without the complaint affecting your care. Please contact the Adventist HealthCare location where you received care directly to file a complaint or discuss any grievances.

For Additional Assistance

If your concerns are not resolved by the hospital to your satisfaction, you are encouraged to contact the following organizations:

Adventist HealthCare Organizational Integrity
Hotline: 800-814-1434
Email: OIP@adventisthealthcare.com

Maryland Department of Health & Mental Hygiene
Office of Health Care Quality
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046
Phone: 410-402-8015
Phone: 877-402-8218

Centers for Medicare & Medicaid Services (CMS)
Phone: 877-267-2323

The Joint Commission (TJC)
Phone: 800-994-6610

Commission on Accreditation of Rehabilitation Facilities (CARF) International
Phone: 888-281-6531

U.S. Department of Health & Human Services Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 877-696-6775