Going Home
When it’s time to leave our hospital, we’re here to help you transition to the most appropriate place to continue your care.
Case Management
You and your family will meet with our Case Management team, which includes your doctor, a social worker and/or a nurse case manager. The team will help you arrange for any assistance you’ll need when you leave the hospital, symptoms or problems to look for when you leave and options for care to help you continue recovering. Ask your Case Management team if you need help with transportation from the hospital.
Discharge Procedures
Throughout your stay, your care team will work with you on a discharge plan. On your discharge day, we will aim to have you ready to leave the hospital at 11 a.m. Please arrange with your loved ones to have transportation ready at that time.
Please Note: If you are medically ready for discharge and delay your departure, you may incur additional charges, as insurance companies often will not approve or pay for additional days unless medically necessary.
Continuing Your Care
Discharge planning is a process that helps you transition smoothly to the next, most appropriate place for your care. Options for continued care may include your home, a rehabilitative or long-term healthcare facility or another place in the community. Our goal is to ensure the next services you receive are the ones that best fit your healthcare needs. Adventist HealthCare offers a variety of outpatient health services to help you continue recovering.
Rehabilitation
Adventist HealthCare Rehabilitation, the first and only acute rehab hospital in Montgomery County, offers comprehensive rehabilitation programs for a range of issues:
- Orthopedic injuries and surgeries
- Sports-related injuries
- Work-related injuries
- Cardiopulmonary conditions
- Neurological disorders
- Traumatic brain injuries
- Spinal cord injuries
- Strokes
- Amputations
Home Care
Adventist HealthCare Home Care Services offers high-quality care and assistance with personal care in your home. Home Care can provide nursing care, therapists, home health aides, sitters and much more. For a free home care consultation, visit AdventistHomeCare.com or call 301-592-4400.
Need a doctor for outpatient follow-up or continued care? Adventist HealthCare Adventist Medical Group offers a variety of compassionate, high quality primary and specialty care doctors in your community. Visit AdventistMedicalGroup.org or call 1-855-999-4509 to find a doctor near you.
Medications & Pharmacy Services
White Oak Medical Center offers beside delivery of your prescriptions through our outpatient pharmacy. This service ensures that you have your medications when you go home. Talk with your doctor about how to refill your prescriptions (if necessary) when you go home.
Patient Portal
You can use our online health management tool, myAdventistHealthCare Patient Portal, to access your health records, visit summaries, lab results and other medical data.
You should receive information at registration and when you are discharged about how to set up your Patient Portal account. Once established, you can access the portal anywhere with internet.
Billing
If you have questions about your bill or insurance, please call Patient Financial Services at 301-315-3660. You can pay your bill online.
Paying for medical care can be confusing. You will be responsible for your deductible, co-insurance, co-payment and/or any charges not covered by insurance. You will pay for medical services at the time they are provided. A financial counselor may visit you to discuss payment options.
Financial Assistance & Charity Care
As part of our mission, we provide necessary medical care to those who are unable to pay. If you do not have health insurance, you may be eligible for emergency health insurance from Medicaid and/or financial assistance.
To apply, please pick up a financial assistance form from Patient Access/Registration on Level 1 or call 5250 from any hospital phone. Financial assistance is determined after an assessment of the patient and/or family’s need, income and financial resources. Questions? Call 240-637-5250, Monday-Friday, 7:30 a.m. – 6:30 p.m.
