Patient Nondiscrimination Statement

We Serve Everyone Fairly

Adventist HealthCare cares for all people and does not treat people differently because of race, color, where they come from, age, disability or sex. We follow all federal civil rights laws.

We Offer Help to People with Disabilities and Language Needs

Adventist HealthCare offers free:

• Reasonable modifications, aids and services for people with disabilities to communicate, including:
  • Trained sign language interpreters
  • Information in different formats (like large print, audio or electronic)
• Support for people who prefer to speak in a language other than English, such as:
  • Trained interpreters
  • Information written in other languages

If you need these services, please tell the team member who first helps you check in or a team member who is helping care for you. We are happy to assist you.

We Address Your Concerns

If you feel like Adventist HealthCare has not offered the services listed above or has treated you differently because of your race, color, where you come from, age, disability or sex, you can make a complaint. If you need help, please ask to talk with our Section 1557 Coordinator or you can make a complaint yourself by mail, phone or email at:

Adventist HealthCare
Organizational Integrity
820 W Diamond Avenue
Gaithersburg, MD 20878
Integrity Hotline: 800-814-1434
Email: oip@adventisthealthcare.com

You can also make a civil rights complaint with the Office for Civil Rights for the U.S. Department of Health and Human Services online, by mail or by phone at:

U.S. Department of Health and Human Services
Room 509F, HHH Building
200 Independence Avenue, SW
Washington, D.C. 20201
Phone: 800-368-1019
TDD: 800-537-7697
Online: HHS.gov/ocr/complaints